Any personal information you supply to North West Vet Physio will be treated in accordance with the General Data Protection Regulation (GDPR) (EU) 2016/679.
Information we collect about you
You may give us information about you by filling in forms on our sites or by corresponding with us by phone, email, in writing or otherwise. This includes but is not limited to information you provide when you register for email alerts, sign-up for newsletters or enter a competition, promotion or survey. The information you give us may include your name, address, email address and other contact information. We require this information to understand your requirements and to provide you with our services. We will keep this personal data for as long as necessary for the purposes for which it was collected and to provide you with the services requested.
If you cease using our services we will hold this information for a period which is deemed reasonable & as required by our insurers.
We take reasonable measures to protect your information against unauthorised access, modification and misuse.
We will never release information about our clients to any other person or organisation for marketing purposes without their permission.
What are cookies? Cookies are small files saved to the user's computer’s hard drive that track, save and store information about the user's interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.
Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors or use the cookie control system if available upon their first visit.
Website Visitor Tracking
This website uses tracking software to monitor its visitors to better understand how they use it. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information unless you are a contracted client which is rarely more than business details we will need for tax and invoicing details.
Downloads & Media Files
Any downloadable documents, files or media made available on this website are provided to users at their own risk. While all precautions have been undertaken to ensure only genuine downloads are available users are advised to verify their authenticity using third party anti-virus software or similar applications.
We accept no responsibility for third party downloads and downloads provided by external third party websites and advise users to verify their authenticity using third party anti-virus software or similar applications.
External Website Links & Third Parties
Although we only look to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website. We cannot guarantee or verify the contents of any externally linked website despite our best efforts. Users should therefore note they click on external links at their own risk and we cannot be held liable for any damages or implications caused by visiting any external links mentioned.
Social media widgets and applications
Our site may include functionality to enable sharing via third party social media applications, such as the Facebook & Instagram Share buttons and Twitter widget. These social media applications may collect and use information regarding your use of our sites. Any personal information that you provide via such social media applications may be collected and used by that social media application and such interactions are governed by the privacy policies of the companies that provide the application. We do not have control over, or responsibility for, those companies or their use of your information.
How We Use The Information Provided
Contact & Communication With us
Users contacting us through this website do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use. We rarely store any personal information other than a name that a user as has provided, along with a phone number or email address that a user has willfully provided.
We use your contact information to send transactional communications via email and within the Services, including responding to your comments, questions and requests, providing customer support, and sending you technical notices, updates, and administrative messages. We do not add you to any mailing list unless you have willfully added your own details to our clearly labelled page marked as a mailing list subscription. Our direct communication via our contact forms or email address is not added to any marketings lists. We will not contact you unless it is relevant to your business.
We only store invoicing and payment details for the legal amount of time required for tax reasons.
Email Lists & Marketing
We operate an email mailing list program and we may occasionally send promotional emails that we think you may find interesting and to inform you about services and/or news we supply/publish. You can unsubscribe at any time by contacting us via means as detailed in the footer of sent marketing messages. Users can subscribe to an online automated process where they have given their explicit permission. Subscriber personal details are collected, processed, managed and stored in accordance with the regulations named in ‘The policy’ above. Subscribers can unsubscribe at any time through an automated online service, or if not available, other means as detailed in the footer of sent marketing messages. The type and content of marketing messages subscribers receive, and if it may contain third party content, is clearly outlined at the point of subscription.
Email marketing messages may contain tracking beacons / tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of subscriber data relating to engagement, geographic, demographics and already stored subscriber data.
How We Share the Information Collected
Sharing with other Service users
We never share any of your information with other Service users.
Sharing with third parties
We share information with third parties that help us operate, provide, improve, integrate, customize, support and market our Services. We sometimes work with third parties who provide consulting, sales, and technical services to deliver and implement customer solutions around the Services. With your consent we may share your information with these third parties in connection with their services.
Testimonials: We may display personal testimonials of satisfied customers on our public websites. With your consent, we may post your name alongside the testimonial.
Compliance with Enforcement Requests and Applicable Laws; Enforcement of Our Rights: In exceptional circumstances, we may share information about you with a third party if we believe that sharing is reasonably necessary to (a) comply with any applicable law, regulation, legal process or governmental request, including to meet national security requirements, (b) enforce our agreements, policies and terms of service, (c) protect the security or integrity of our products and services, (d) protect North Western Vet Physio or our customers or the public from harm or illegal activities, or (e) respond to an emergency which we believe in good faith requires us to disclose information to assist in preventing the death or serious bodily injury of any person.
How we store and secure information we collect
Information storage and security
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
While we implement safeguards designed to protect your information, no security system is impenetrable and due to the inherent nature of the Internet, we cannot guarantee that data, during transmission through the Internet or while stored on our systems or otherwise in our care, is absolutely safe from intrusion by others.
How long we keep information
How long we keep information we collect about you depends on the type of information, as described in further detail below. After such time, we will either delete or anonymise your information or, if this is not possible (for example, because the information has been stored in backup archives), then we will securely store your information and isolate it from any further use until deletion is possible.
Account information: We retain your account information for as long as your account is active and a reasonable period thereafter in case you decide to re-activate the Services. We also retain some of your information as necessary to comply with our legal obligations, to resolve disputes, to enforce our agreements, to support business operations, and to continue to develop and improve our Services.
Email Lists: If you have elected to receive newsletter/blog alert emails from us, we retain information about you for a reasonable period of time from the date you last expressed interest in our services, such as when you last opened an email from us or ceased using your account. We retain information derived from cookies and other tracking technologies for a reasonable period of time from the date such information was created.
You have the right to ask us for a copy of your data and to ask us to amend or delete your personal data or to restrict its use.
You can request us to update your personal information at anytime.
You can request to deactivate email subscriptions by contacting us at anytime via email or telephone.
You can request to delete your personal information, however, please be aware that we may need to retain certain information for record keeping purposes, to complete transactions or to comply with our legal obligations.
If you have any questions about this privacy notice please contact us.